"Elevating the Higher Ed Experience"
Day/Meeting Location | Time | Topic | Speaker |
May 14, 2024 | Tuesday | ||
Pasadena | 2:00 – 8:00 PM | Corporate Partner Set up | |
Ballroom Foyer | 4:00 – 6:00 PM | Conference Registration | |
Pasadena | 5:00 – 5:45 PM | Corporate Partner meeting |
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May 15, 2024 | Wednesday | ||
Ballroom Terrace | 7:00 – 8:30 AM | Breakfast | |
Mohave Learning Center (MLC) | 8:30 – 9:00 AM | Welcome and Opening Remarks | April Ewing-Miles University of Sourthern California |
General Session Mohave Learning Center (MLC) | 9:00 – 10:30 AM | Keynote Speaker
| Josh Schneider
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Pasedena | 10:30 – 11:15 AM | Corporate Partner Game | |
General Session Mohave Learning Center (MLC) | 11:15 – 12:15 PM | 2024-2025 FAFSA Changes Impacting Business Offices | Susanna Nelson, Mount St. Mary Joe Weglarz, Marist La Royce Housley, Mount St. Mary |
Ballroom Terrace
| 12:15 – 1:30 AM | Lunch | |
Concurrent Session Mohave Learning Center (MLC) | 1:30 – 2:30 PM | Measuring Success in the Hybrid Work Environment Post COVID, many teams have shifted to a hybrid work model. As a newer model for higher education, leadership has had to adapt and find new ways to build collaboration and maintain a team environment while ensuring productivity. This session will cover key areas of measurement, tools and key questions, as well as discuss the challenges and benefits hybrid work brings.
| Amanda Bierbrauer, Flywire Rosemary Irvine, CSUN Kathleen Brown, University of Oregon Marisa Martin, University of Washington |
Concurrent Session Pueblo | 1:30 – 2:30 PM
| Challenges with Medical Withdrawal and Refund Processes
| Natalie Cardenas, Chapman Monique Gonzalez, Point Loma Derrick Shy, GradGuard |
Pasadena | 2:30 - 3:00 PM | Break with Corporate Partners | |
Concurrent Session Mohave Learning Center (MLC) | 3:00 – 4:00 PM | Affordability in Higher Education - Financial Literacy and Domestic Payment Plans In today’s world, affording higher education is a real challenge, and students and families are steadfast in their search for resources to make the higher education experience more affordable. Likewise, colleges and universities are continuously exploring ways to offer flexible and practical affordability options that will help meet the financial needs of their students now while also equipping them with tools for the future. In this session, two universities discuss their approach to making higher education more affordable for their students and families which includes a heavy focus on financial education, payment plans, need based support and financial literacy. | Shay Holmes, Stanford Joe Weglarz, Marist |
Concurrent Session Pueblo | 3:00 – 4:00 PM | Mitigating Financial Risks - International Students
| Stacy Sullivan, Flywire Monique Gonzalez, Point Loma Ileana Acevedo, UC Davis |
General Session Mohave Learning Center (MLC) | 4:00 - 5:00 PM | Payment Security PCI 4.0 - How Does it Impact Campuses? David will present about payment card fraud, the importance of protecting payment card data and protecting your payers and your institution. PCI DSS is a standard for protecting payment card data and is applicable to all entities accepting card payments. The session will look at some of the new requirements of PCI DSS v4.0 (effective March 2024) and some of the challenges and opportunities for campuses on the road to compliance. | David Neild, Flywire |
Dinner San Jacinto Jr. Ballroom or Outdoor Terrace | 5:30 PM | PacWest Dinner | |
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May 16, 2024 | Thursday | ||
Ballroom Terrace | 7:00 -8:30 AM | Breakfast | |
Mohave Learning Center (MLC) | 8:30 – 9:00 AM | Steering Committee Candidate Introduction | PacWest Steering Committee
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General Session Mohave Learning Center (MLC) | 9:00 – 10:00 AM | Washington Update
| Karen Reddick, National Credit Management |
Pasadena | 10:00 – 10:45 AM | Corporate Partner Raffle |
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Concurrent Session Mohave Learning Center (MLC) |
10:45 – 11:45 AM | Leadership Through Mentorship - Succession Planning, Best Practices, and Leadership Strategies | Susanna Nelson, Mount St. Mary |
Concurrent Session Pueblo | 10:45 – 11:45 AM | Engaging New Students/Parents By Connecting the Dots | Rosemary Irvine, CSUN Erika Hernandez, University of Southern California Kathleen Brown, Oregon |
Ballroom Terrace or Outdoors | 11:45 – 12:45 PM | Lunch | |
General Session Mohave Learning Center (MLC)
| 12:45 – 1:45 PM | When Not If: The Realities of Cybersecurity in Higher Education
| Virgil Lloyd, Nelnet
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General Session Mohave Learning Center (MLC) | 1:45 – 2:45 PM | Collections on Higher Ed Debt | Chad Echols, Attorney Frost Echols, LLC |
Pasadena | 2:45 – 3:30 PM | Break with Corporate Partners | |
Concurrent Session Mohave Learning Center (MLC) | 3:30 – 4:30 PM | Birds of a Feather - Peoplesoft | Rosemary Irvine, CSU Northridge |
Concurrent Session Pueblo | 3:30 – 4:30 PM | Birds of a Feather - Banner | Kathleen Brown, University of Oregon |
Concurrent Session Chino
| 3:30 – 4:30 PM | Birds of a Feather - Workday and Other
| Monique Gonzalez, Point Loma |
Free Time
| 4:30 PM | Dinner on your own to explore the Palm Springs area | |
May 17, 2024 | Friday | ||
Date - Onsite Restaurant | 7:00 – 8:30 AM | Breakfast | |
Mohave Learning Center (MLC) | 8:30 - 9:00 AM | General remarks - Introduction of 2024/25 Board | PacWest SFS Committee |
General Session Mohave Learning Center (MLC) | 9:00 – 10:00 AM | Ask the Attorney Here is your chance to ask an attorney all of your collection related questions | Chad Echols, Attorney Frost Echols, LLC |
| 10:00 – 10:30 AM | Hotel Checkout |
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General Session Mohave Learning Center (MLC) | 10:30 - 11:30 AM
| The Impact Artificial Intelligence in Higher Education Artificial Intelligence has the potential to transform our global economy and daily lives and, in turn, greatly impact Higher Education. In this session, we will provide an overview of AI and how it is reshaping Higher Ed for students, faculty and administrators. We will discuss the benefits, impacts, future state, and the role AI will play in the business office. This will be an engaging topic and interactive session where attendees can answer live polling questions. | Virgil Lloyd, Nelnet Ben King, GradGuard
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General Session Mohave Learning Center (MLC) | 11:30 – 11:45 AM | Closing Remarks | PacWest Executive Committee |
| 11:45 AM | Conference Concludes |
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