Ruth Sharp

California Institute of Technology

Ruth Sharp is the Bursar for the California Institute of Technology. She is responsible for providing operational leadership and oversight for student financial services. Ruth has worked in accounting and finance for over 30 years.  She is a member of COHEAO and NACUBO. She is the co-founder for the Southern CA Bursar’s Meeting, a quarterly working group for private schools in the Southern California area. She has been a speaker and panelist for NACUBO, PacWest SFS, Southern CA Bursar’s Meeting, and for the Treasury Institute for Higher Education. Ruth graduated with a Bachelor of Science degree in Organizational Management from the University of La Verne. Also, she earned a Master of Business Administration from the University of Redlands in 2008.

Jared Church

Vice President
UC San Diego

Jared is the Assistant Director of the Student Business Services office at UCSD.  He is responsible for the oversight of the Student Accounts, University Billing, Loan Administration and Campus Card operations.  He has worked in higher education for 15 years dedicating himself to best in class financial and academic customer service.  As a first time member of the committee he is excited to play a part in the sharing of knowledge and networking across higher education institutions.

Susan Laughlin

Point Loma Nazarene University

Susan is the Director of Student Financial Services for Graduate and Professional Studies at Point Loma Nazarene University in San Diego, California. Susan received her bachelor’s degree at Miami University of Ohio and is currently pursuing her MBA at Point Loma Nazarene University. She is married with three young boys.

Becky Schlafer

Chapman University

Becky is the Director of Student Business Services at Chapman University in the city of Orange CA. She has been in higher education for 10 years specifically in the private education sector. She enjoys learning and collaborating with her peers and spending time with her family.

Carol Imper

Web Coordinator
Santa Clara University

Carol is the Student Account & Loan Resolution Specialist at Santa Clara University.  She is responsible for managing their collection portfolio, oversees the daily operations and processes of the Credit Counseling office.  She has worked in higher education for 5 years.  As a first time member of the committee she is very excited to play a part in updating the PacWest website.  She has two adult children and is very involved in Kiwanis with her husband Grant.  

Marisa Martin

Member at Large
University of Washington

Marisa is the Assistant Director of the Student Fiscal Services at the University of Washington.   She has worked in higher education for almost 10 years, after 26 years in banking.   Her experience has been primarily in customer service, management, finance, and human resources.  She is a member of COHEAO and NACUBO.    She is grateful for the opportunity to be a member of the committee and to be able to share and acquire knowledge and experience.     She received her degrees from the University of Washington and she is a proud to be a Husky!!

Shen Milunovic

Member at Large
CSU Northridge

Shen Milunovic has been with CSU Northridge as the lead of Student Accounting Department since 2007. She oversees student Related Accounting, Perkins Loan, Third-party Sponsorship and Collection for the University. Prior to CSUN, she worked as an Accounting Manager focusing on Governmental Financial Reporting.  Shen graduated from CSU Northridge with a bachelor degree in Accountancy and she is also a Certified Public Accounts with the State of California. Shen enjoys horseback riding and taking her Gold Retriever to beaches and lakes.

Diane Kemple

Corporate Member

Diane Kemple has served as the Regional Director of Business Development at ConServe for the last 8 years and brings more than 20 years’ experience in sales and client relations to the education market.  Diane is a California native and holds a Bachelor’s Degree in Business & Merchandising from California State University, Long Beach.  She and her husband Lance reside in Huntington Beach, CA.

Denyc Perez

Corporate Member
General Revenue Corporation

Denyc Perez is Director of Sales, Southwest Region, for General Revenue Corporation (GRC).  She has been with GRC for 9 years and is responsible for securing and maintaining long-term, mutually profitable relationships with higher education institutions.  Her career began in the non-profit arena and she then spent many years in the technology industry.  Throughout her career, Denyc has focused on customer relationship management, working in the many levels of client “touchpoints” with organizations. Her background includes extensive training in and executive positions responsible for: sales, client services, training and customer service.  

Marlene Anderson

Conference Coordinator
San Jose State (ret.)

Marlene Anderson, retired San Jose State University Bursar, now serving as PacWest SFS conference coordinator.